Our cancellation policy
At Māwhiti Ora, we deeply value the time of our practitioners and the commitment of our clients to their wellbeing journey. This policy helps us maintain a respectful and efficient practice, ensuring that all our whānau (family/clients) receive the care they need. We appreciate your understanding and cooperation as we strive to provide exceptional mirimiri services in Hastings, New Zealand.
Frequently asked questions about cancellations
We understand that life can be unpredictable. Here, you'll find answers to common questions regarding changes or cancellations to your mirimiri booking with Māwhiti Ora. Our aim is to be transparent and fair while respecting our practice.
What is your cancellation and rescheduling policy for mirimiri bookings?
We kindly require 24 hours’ notice for cancellations or rescheduling. Late cancellations (within 24 hours) may incur a 50% fee. Missed appointments without notice may incur the full session fee. We understand emergencies happen — please communicate as soon as possible so we can work together respectfully.
Are there charges for late cancellations or no-shows?
Yes, late cancellations (within 24 hours of your scheduled appointment) may incur a 50% fee. If an appointment is missed without any prior notice, the full session fee may be charged. This policy helps us manage our practitioners' time effectively and ensures that appointment slots are available for other clients seeking healing and support through mirimiri.
What happens if I need to cancel due to an emergency or illness?
We understand that unforeseen emergencies or sudden illness can arise. While our policy generally requires 24 hours' notice, we encourage you to contact us directly as soon as possible if an emergency prevents you from attending your appointment. We are committed to working respectfully with you during these challenging times and finding a compassionate solution.
How can i cancel or reschedule my appointment?
You can cancel or reschedule your mirimiri booking by contacting us directly via phone at [[phonenumber]] or email at [[email]]. Please ensure you do so within the required notice period to avoid any cancellation fees. We appreciate your prompt communication.
Do you offer a grace period for booking changes?
Our 24-hour notice period is designed to provide sufficient time for changes. However, we encourage open communication. If you realise shortly after booking that you need to adjust, please contact us immediately. We aim to be as flexible as possible where appropriate.
Will my ACC or victim support booking be affected by this policy?
Our cancellation policy applies to all bookings, including those managed through ACC or Victim Support. It's important to notify us within 24 hours to avoid potential charges, which may not be covered by your claim. Please discuss any concerns with us directly.
What if Māwhiti Ora needs to cancel an appointment?
In the rare event that Māwhiti Ora needs to cancel or reschedule your appointment, we will notify you as soon as possible and work with you to find a suitable alternative time. We will, of course, not apply any charges in such circumstances.
How can i ensure i remember my appointment?
We typically send out appointment reminders via email or text message in advance. We also recommend adding your mirimiri appointment to your personal calendar when you book to help you keep track and ensure you can provide timely notice for any changes.
Understanding and respect
At Māwhiti Ora, our practice is founded on cultural safety, understanding, and mutual respect. We appreciate your consideration of our policy, which allows us to continue offering high-quality Rongoā Māori services. Your communication is key to a harmonious healing journey for everyone.